Finding trustworthy sources of free debt help

If you’re struggling to make ends meet and have reached a point where scrimping and saving is simply not enough, you should seek professional debt advice as quickly as you can, as everyday you delay will only make your situation worse. But where can you find free debt help which you can trust to provide you with the impartial and expert advice you need?

Be wary of commercial companies masquerading as charities

There are some less than scrupulous commercial companies who masquerade as debt charities by choosing misleading business names. If you contact such a company believing them to be a debt charity, then as soon as a price for their services is mentioned, alarm bells should start ringing. A charity will never charge you for their services.

Citizens Advice

The Citizens Advice service provides assistance to people who are experiencing issues with monetary and legal matters amongst others. The service was set up to provide free, independent, confidential and impartial advice to individuals as well as to improve the policies and practices that affect people’s lives. 

There are Citizens Advice bureaus all over the country if you wish to discuss your debt problems in person. Alternatively, they also provide a telephone, online or face-to-face service, so you can find the most appropriate service to suit you.

The StepChange Debt Charity

The StepChange Debt Charity is a registered charity which means all the advice provided is free. If you would prefer to talk about your debt problems anonymously over the phone rather than in person, StepChange can provide you with information and assistance you need. Not only do they offer fee-free debt management plans, they can also provide information which relates specifically to bankruptcy, IVAs, debt relief orders, bailiffs, charging orders, money management, mortgages and equity release.   

They also provide a handy free online service, which allows you to create a detailed budget so you can get to grips with the precise reality of your financial status. Once your budget is complete you will be provided with a tailored recommendation to meet your particular circumstances. This service is completely free and you will not have to give your name.      

National Debtline

The National Debtline provides an invaluable service to individuals in England, Wales and Scotland facing debt problems. Their experienced advisors will provide you with free, confidential and independent advice over the phone or via email. They can advise you as to the most suitable debt solution for your specific financial circumstances as well as providing budgeting and mortgage advice.

If you’re looking for expert Debt Help, Scotland based Trust Deed Forum will provide you with the professional advice you need. They have an extensive forum where you can pose questions to their in-house experts as well as learning from the experiences of individuals who have found themselves in a similar position.   

The Financial Ombudsman and Trust Deeds

This month in the Financial Ombudsman Service (FOS) newsletter you will discover tonnes of information regarding complaints made about debt collection services, creditors and debt advisory services. You can read all about complaints relating to trust deed advice Scotland and the role FOS has in this in the following article...

Trust deed and debt advice Scotland services do not seem to be causing a lot of financial complaints to the Financial Ombudsman Service. In the prior quarter 101 complaints were submitted about "debt adjusting" services (this is the name that FOS places debt advice Scotland services under). Trust deed and debt advice Scotland complaints are liable to make up just a small portion of these complaints. Here are some more interesting statistics from the same quarter:

-30301 PPI complaints
-4032 credit card complaints
-3421 current account complaints
-1566 overdraft and loan complaints

The stats however might not be completely representative. Complaints relating to trust deeds are no longer handled by FOS the minute they are signed. Trust deed advice providers are regulated by FOS, but after a trust deed is entered the complaints are dealt with by the insolvency regulator of the specific Trustee. FOS do monitor and deal with complaints regarding debt advice services because such providers have to have a consumer credit licence.

Each year lots of debtors start a trust deed after taking some time talking with a debt management company. Often a trust deed is a swifter road to handling debts. The FOS newsletter includes two examples of complaints about debt management companies. In this article we'll talk you through these examples to illustrate complaints relating to debt management companies.

The first example related to a complainant who complained that his debt management company hadn't removed his debts. During the FOS investigation of the complaint it was shown that the debt management service had been completely clear and honest with the complainant. At no point had they told lies, hidden fees or told him that they would write off his debts. Actually they had strived hard for the complainant to cement arrangements with creditors. The complaint was rejected because of the dependable record keeping and good practices of the service involved. If the complainant tried a different debt management scheme, perhaps a trust deed, he may have been in a position to write off some of his debt - an excellent debt advice service would have told him of this.

A complainant who claimed she had been told that her debts would be written off is at the crux of the next complaint. She patently had not been informed that the debt management service she was working with could not do this. It was shown that the service's brochure incorrectly created the impression that they could write off your debts and FOS upheld the complaint. The client's fees were returned. This is a very good illustration of the point that if a debt advice Scotland service seems too good to be true - it probably is.

If you have a complaint in relation to the way a trust deed is being dealt with FOS is probably not the most helpful body to complain to. The first step is to try to sort things out with your trust deed firm. If this is impossible you should then take your problem to the right professional body. If your complaint is related to advice you have been given, FOS might be the best place to submit your complaint, as soon as your trust deed has been started, the issue is out of their hands.

For professional debt advice Scotland facts visit the Trust-Deed.co.uk online forum. In particular the featured experts from a panel of trust deed firms are ready and able to give visitors the highest quality of info and advice in answer to their debt advice Scotland enquiries.